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Frequently Asked Questions

To create an account, click on the “Sign Up” or “Create Account” button on the homepage. Fill in the required details, such as your name, email address, and password. You may also have the option to sign up using your social media accounts. Once completed, verify your account through the confirmation email sent to you..

To list a room or flat for rent or sharing, click on the “Add Listing” or “Post Ad” button on the website. Fill in the necessary information, such as the location, description of the flatshare, rental price, available amenities, and any preferences you may have for renting or potential flatmates. You can also upload photos to enhance your listing. Once submitted, your listing ad will become visible to potential renters or flatmates on the platform.

Hayapass.com has safety measures in place, such as background checks for both homeowners and renters, secure payment systems, and user reviews, to help build trust between parties.

Yes, our website offers search filters to help you find the ideal listing. You can filter by location, rental price range, preferred gender or age group of flatmates, and more. Additionally, you can use the search bar to enter specific criteria or keywords.

Once you find a flatshare listing that interests you, you can directly contact the flatmate or landlord through the platform’s secure messaging system. Simply click on the contact or message option on the listing, and a private conversation window will open for you to communicate.

Before committing to a rental or flatshare, it is important to ask relevant questions to ensure compatibility. Inquire about rent payment terms, lease duration, house rules, shared expenses, and any other important information you require. This will help you make an informed decision and avoid any misunderstandings.

We prioritise user safety and encourage users to verify their identities. This is mandatory, and we recommend completing the verification process to build trust among fellow users. Our platform may offer options for users to go through specific identity verification, such as email verification or linking social media accounts.

While we strive to provide a safe and secure platform, issues may occasionally arise between flatmates or landlords. If you encounter any problems, we advise trying to resolve the matter through open communication. If needed, you can also seek assistance from our customer support team. Be sure to familiarise yourself with our terms of service and guidelines to understand your rights and responsibilities.

Yes, you can save or bookmark listings that catch your interest. This feature allows you to easily refer back to those listings without searching again. Simply click on the bookmark or favourite option on the listing to save it for future reference.

You can manage your listings through your account dashboard. From there, you’ll have the option to edit or delete your listing as needed. It’s important to keep your listings accurate and up-to-date for the benefit of potential flatmates or landlords.

If you have any additional questions or concerns, our customer support team is available to assist you. Contact us through our support page or email us at customercare@hayapass.com